Shipping policy
Shipping Policy
Air Freshies — airfreshies.co
At Air Freshies, every product is handcrafted to order in our Seattle, Washington warehouse. Because each item is custom-made, please review the timelines below to know what to expect from order to doorstep.
Where We Ship
We currently ship to the United States, including Alaska, Hawaii, and U.S. territories. We do not ship internationally at this time.
Processing Time
Please allow 3–5 business days for your order to be printed, assembled, and prepared for shipment. Orders are processed Monday through Friday in the order they are received (excluding U.S. federal holidays). Orders placed on weekends or holidays begin processing the next business day.
During peak periods (Valentine's Day, Mother's Day, Father's Day, and the December holiday season), processing times may extend by 1–3 additional business days.
Shipping Methods & Transit Times
All orders ship via USPS from Seattle, WA. Once shipped, you'll receive a tracking number by email.
- USPS Ground Advantage — 5–6 business days in transit
- USPS Priority Mail — 2–3 business days in transit
- Free 5-Day Shipping — automatically applied when you order 2 or more air fresheners
Transit times are estimates provided by USPS and are not guaranteed. Total delivery time = processing time + transit time.
Shipping Rates
Shipping costs are calculated at checkout based on order size, weight, and destination. Promotional shipping offers (such as our Buy 2+ Get Free 5-Day Shipping promotion) are applied automatically when eligibility is met.
Order Tracking
A tracking number is emailed to you as soon as your order ships. If you haven't received tracking after 7 business days, please contact us at airfreshiesco@gmail.com.
Shipping Protection (Recommended)
We offer optional shipping protection at checkout, which covers your order against:
- Loss in transit
- Theft after delivery
- Damage during shipping
If shipping protection is not purchased, Air Freshies is not responsible for lost, stolen, or damaged packages once handed to USPS. We strongly recommend adding shipping protection for peace of mind.
Incorrect or Insufficient Addresses
Please double-check your shipping address at checkout. Air Freshies is not responsible for orders shipped to an incorrect address entered by the customer.
- If your order is returned to us by USPS due to an insufficient or incorrect address, a Re-Shipment Charge will apply to resend the package. No refunds will be issued for returned-to-sender orders caused by address errors.
- If your order is returned to us for any reason not caused by the customer, we will re-ship the package free of charge.
Lost or Delayed Packages
If USPS tracking shows your package as lost or stuck in transit for more than 7 business days past the estimated delivery date, please email airfreshiesco@gmail.com with your order number. We'll work with you to resolve it.
- If shipping protection was purchased: a free replacement will be issued.
- If shipping protection was not purchased: we will assist you in filing a claim with USPS but cannot guarantee replacement at our expense.
Time-Sensitive Orders
If you're ordering for a specific date (birthday, anniversary, holiday), please order at least 2 weeks in advance to account for production and transit. We cannot guarantee delivery by a specific date and recommend USPS Priority for time-sensitive gifts.
Contact Us
Questions about shipping or your order? 📧 airfreshiesco@gmail.com 🌐 airfreshies.co
A team member will respond within 24 hours.