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Shop Policy

Refund Policy

Eligibility for Refunds and Replacements

At AirFreshies, we take pride in offering you custom-made products that meet the highest quality standards. If, however, you encounter any issues with your order, we're here to help. Since our products are custom made to each order, we will only be able to issue either a replacement or a 50% refund for item(s) that meet one or more of the following qualifying reasons:

Qualifying Reasons for Refunds and Replacements

To be eligible for a 50% refund or replacement, you must initiate your request within 48 hours of receiving your order. Refunds or replacements are applicable under the following circumstances:

  • Damage During Transit: If your item arrives damaged, we are here to assist you in resolving the issue.
  • Moisture in Packaging: If you discover any moisture within the packaging of your item, please inform us promptly.
  • Incorrect Order Received: In the event that you receive an order different from your original request.
  • Lost in Transit: If your order was shipped but has been lost in transit, we will collaborate with you to find a suitable solution.

Initiating a Refund or Replacement Request

To commence the refund or replacement process, please email us at support@airfreshies.co and provide the necessary details. To ensure a successful request, kindly adhere to the following:

  • Submit your request within 48 hours of receiving your order.
  • Include item(s) that meet the aforementioned qualifying reasons.
  • Include a photograph of the item(s) (unless lost in transit).
  • Specify your preferred solution method (Replacement/50% Refund).
  • Provide replacement order details, such as a new photo or scent preference.

Decision and Communication

Upon receiving your request, our team typically requires 1-3 business days to evaluate and reach a decision. Please note that we reserve the right to deny any refund or replacement requests that do not meet our criteria. You will be promptly notified via email regarding our decision, along with the subsequent steps we will take or the reasons for request denial.

Your satisfaction is paramount, and we are here to assist you with any questions or concerns you may have. Please feel free to reach out to us for a seamless resolution process.

*Please be aware that our refund and replacement policy may undergo updates or revisions. Visit our website for the most current version.

Image Change or Cancellation

Image Change Policy

  • Image changes can only be made if you contact us before your order enters production
  • Production typically starts within 24 hours of an order placement.
  • Once production has started, we may not be able to modify the image for your order.

We strive to provide you with the best service possible, so if you need to change your image, please reach out to us as soon as possible, and we'll do our utmost to assist you.

Cancellation Policy

We recognize that circumstances can change, and you might need to cancel your order. To help you with this, we have a cancellation policy in place:

  • Orders can only be canceled if production has not yet commenced.
  • If your order has entered the production phase, we may not be able to process the cancellation.

We aim to be flexible and accommodating, so if you need to cancel your order, please get in touch with us promptly. We'll do our best to assist you with your request, provided it meets our cancellation criteria.

Shipping

Please allow 3-5 business days for your order to be printed before it is shipped out. Orders are shipped via USPS Ground (5-6 days) or USPS Priority (2-3 days).

We process orders in the order they are received.

Yes, you will be able to choose from different shipping options during checkout.

Unfortunately since these are custom orders, we are unable to provide a refund but we can provide a free, one-time replacement. Just send us a message!

Please make sure that you have the correct address when checking out.

If your order was returned to us by USPS because of an "insufficient address", you will need to pay a small shipping fee to have it re-shipped. No refunds on orders that were returned to sender for "insufficient address".

If an order was returned to us for any other reason, we will re-ship the package back to you free of charge.

Photos

Not to worry! Our skilled design team will expertly crop and edit your photo for you, free of charge.

For best results, upload high-quality photos with proper lighting that clearly showcase the full face, body, or vehicle. Images that are crisp, well-lit, and capture the entire subject matter make for the most vibrant custom freshies.

Absolutely, we will print your submitted photo on both sides of the air freshener. It will appear mirrored on one side to fit the custom silhouette, while retaining the original image on the other side.

Unfortunately, we cannot print copyrighted content like logos, images, characters, phrases or Bitmojis unless you own the rights to it.

We cannot legally use celebrity/athlete photos without consent.

Orders

At AirFreshies, we handcraft every order in our warehouse located in Seattle, Washington.

At AirFreshies, your satisfaction is our top priority. We stand by the quality of our customized scents and images. If, for any reason, you're not completely satisfied with your order, we've got you covered:

  • Request a free replacement within 48 hours of delivery to ensure your complete satisfaction.
  • Our satisfaction guarantee does not apply if the photo we have received did not follow our photo guideline rules.
  • Please note that we reserve the right to deny any refund or replacement requests that do not meet our criteria.

We're committed to making your AirFreshies experience exceptional, and our 100% satisfaction guarantee is our promise to you. Your delight is our mission.

You can only change the photo or cancel your order if you contact us before the order starts getting processed.

Orders usually start processing within 24 hours of placing the purchase.