FAQ

Please allow 3-5 business days for your order to be printed before it is shipped out. Orders are shipped via USPS Ground (5-6 days) or USPS Priority (2-3 days).

We process orders in the order they are received.

Yes, you will be able to choose from different shipping options during checkout.

Unfortunately since these are custom orders, we are unable to provide a refund but we can provide a free, one-time replacement. Just send us a message!

Please make sure that you have the correct address when checking out.

If your order was returned to us by USPS because of an "insufficient address", you will need to pay a small shipping fee to have it re-shipped. No refunds on orders that were returned to sender for "insufficient address".

If an order was returned to us for any other reason, we will re-ship the package back to you free of charge.

Not to worry! Our skilled design team will expertly crop and edit your photo for you, free of charge.

For best results, upload high-quality photos with proper lighting that clearly showcase the full face, body, or vehicle. Images that are crisp, well-lit, and capture the entire subject matter make for the most vibrant custom freshies.

Absolutely, we will print your submitted photo on both sides of the air freshener. It will appear mirrored on one side to fit the custom silhouette, while retaining the original image on the other side.

Unfortunately, we cannot print copyrighted content like logos, images, characters, phrases or Bitmojis unless you own the rights to it.

We cannot legally use celebrity/athlete photos without consent.

At AirFreshies, we handcraft every order in our warehouse located in Seattle, Washington.

At AirFreshies, your satisfaction is our top priority. We stand by the quality of our customized scents and images. If, for any reason, you're not completely satisfied with your order, we've got you covered:

• Request a free replacement within 48 hours of delivery to ensure your complete satisfaction.
• Our satisfaction guarantee does not apply if the photo we have received did not follow our photo guideline rules.
• Please note that we reserve the right to deny any refund or replacement requests that do not meet our criteria.

We're committed to making your AirFreshies experience exceptional, and our 100% satisfaction guarantee is our promise to you. Your delight is our mission.

You can only change the photo or cancel your order if you contact us before the order starts getting processed.

Orders usually start processing within 24 hours of placing the purchase.