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About Us

Welcome to Air Freshies – Where Memories Meet the Road

Every drive should feel like home. That's the simple idea that started Air Freshies in our Seattle workshop, and it's what drives us every single day.

Our Story

Air Freshies began with a belief that the things we carry with us matter. Whether it's a photo of your beloved pet, your family, a cherished memory, or someone you've lost, we wanted to create a way for you to keep those moments close – even on your daily commute.

What started as a passion project has grown into a small business we're incredibly proud of, serving thousands of customers who want their cars to reflect what matters most to them.

Handcrafted in Seattle, Washington

We're not a faceless factory or a drop-shipping operation. Every single air freshener is individually crafted right here in our Seattle warehouse by our dedicated team.

Our process:

  • Custom Design: Our skilled graphic designers carefully review each photo you upload, cropping and adjusting it to create the perfect silhouette
  • Quality Printing: Each design is printed with premium, fade-resistant inks
  • Hand-Cut & Inspected: Every air freshener is individually cut and quality-checked before packaging
  • Fast Turnaround: We know you're excited to receive your order, so we work hard to get it to you within 3-5 business days

Why Custom Matters

Your car is more than transportation – it's your personal space. We believe it should feel like home, filled with the faces and places that bring you joy, comfort, and connection.

Whether you're honoring a pet who's crossed the rainbow bridge, celebrating your kids, remembering a loved one, or just showcasing your favorite photo, we're here to help you carry those memories with you wherever you drive.

Meet the Team

Air Freshies is led by Kevin, our owner and founder, along with our talented team members Fiona and Kurt. Together, we pour our hearts into every order, treating each custom air freshener like it's for our own family – because we know how much these memories mean to you.

Our Commitment to You

100% Satisfaction Guarantee: We stand behind our work. If you're not completely happy with your air freshener, we'll make it right.

Made in the USA: We're proud to support local jobs and maintain the highest quality standards right here in Seattle.

Clear Refund Policy: Questions or concerns? We offer hassle-free refunds within 48 hours and full USPS tracking on every order.

Secure & Safe: Your photos and payment information are protected with industry-standard security.

What Our Customers Say

"I lost my sweet boy a month ago and this photo makes me happy and sad at the same time! I'm so glad I'm able to see his sweet face every time I'm in my car."

"The perfect gift for my daughter – she absolutely loves seeing her dog's face every day!"

"The quality is amazing and it arrived so fast. You can tell this is made with care, not mass-produced."

Let's Create Something Special Together

Thank you for trusting us with your memories. Every order we receive reminds us why we do this work – and we can't wait to help you create an air freshener that makes every drive a little more meaningful.

Have questions? Visit our FAQ page or contact us – we're always happy to help.

– The Air Freshies Team
Seattle, Washington

Shipping

Please allow 3-5 business days for your order to be printed before it is shipped out. Orders are shipped via USPS Ground (5-6 days) or USPS Priority (2-3 days).

We process orders in the order they are received.

Yes, you will be able to choose from different shipping options during checkout.

Unfortunately since these are custom orders, we are unable to provide a refund but we can provide a free, one-time replacement. Just send us a message!

Please make sure that you have the correct address when checking out.

If your order was returned to us by USPS because of an "insufficient address", you will need to pay a small shipping fee to have it re-shipped. No refunds on orders that were returned to sender for "insufficient address".

If an order was returned to us for any other reason, we will re-ship the package back to you free of charge.

We offer optional shipping insurance at checkout, which covers lost, damaged, or missing packages during transit. If you did not purchase shipping insurance, Air Freshies is not responsible for any shipping issues. We recommend shipping insurance to your order for peace of mind.

Photos

Not to worry! Our skilled design team will expertly crop and edit your photo for you, free of charge.

For best results, upload high-quality photos with proper lighting that clearly showcase the full face, body, or vehicle. Images that are crisp, well-lit, and capture the entire subject matter make for the most vibrant custom freshies.

Absolutely, we will print your submitted photo on both sides of the air freshener. It will appear mirrored on one side to fit the custom silhouette, while retaining the original image on the other side.

Unfortunately, we cannot print copyrighted content like logos, images, characters, phrases or Bitmojis unless you own the rights to it.

We cannot legally use celebrity/athlete photos without consent.

Orders

At AirFreshies, we handcraft every order in our warehouse located in Seattle, Washington.

At AirFreshies, your satisfaction is our top priority. We stand by the quality of our customized scents and images. If, for any reason, you're not completely satisfied with your order, we've got you covered:

  • Request a free replacement within 48 hours of delivery to ensure your complete satisfaction.
  • Our satisfaction guarantee does not apply if the photo we have received did not follow our photo guideline rules.
  • Please note that we reserve the right to deny any refund or replacement requests that do not meet our criteria.

We're committed to making your AirFreshies experience exceptional, and our 100% satisfaction guarantee is our promise to you. Your delight is our mission.

You can only change the photo or cancel your order if you contact us before the order starts getting processed.

Orders usually start processing within 24 hours of placing the purchase.